Frequently Asked Questions
Frequently Asked Questions
Where do you ship?
We currently ship within the United States only.
How long does shipping take?
Orders are processed within 2–5 business days (excluding weekends and holidays).
After shipping, delivery typically takes:
- U.S. Orders: 3–7 business days
Delivery times are estimates and may vary due to carrier delays or external factors.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. Tracking updates may take 24–48 hours to appear.
Can I change my shipping address after placing an order?
No. Once an order has been processed or shipped, we are unable to change the shipping address. Please double-check your details at checkout.
Do you accept returns?
We only accept returns for:
- Items that arrive damaged
- Manufacturing defects
- Incorrect items received
Returns are only accepted for damaged, defective, or incorrect items
What condition must items be in for a return?
Items must be:
- Unused and unwritten in
- In original condition and packaging
What should I do if my order arrives damaged or incorrect?
Please contact us within 7 days of delivery with:
- Your order number
- A photo showing the issue
We will review your request and provide a replacement or refund if approved.
Do you offer international shipping?
Not at this time. We currently ship within the United States only.
Can I cancel my order?
Orders can only be canceled if they have not yet been processed. Once processing begins, we are unable to make changes or cancellations.
How can I contact you?
For order issues or questions, please reach out via our contact form. We aim to respond within 1–2 business days.